Privacy policy

Last updated: May 06, 2025

This Privacy Policy describes how Trees & Hugs (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from treesandhugs.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Shopping information including the items you view, put in your cart, saved into your account like loyalty points, reviews, referrals or gift cards, or purchases.
- Loyalty points/product reviews/referrals/gift cards saved
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately..
Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Few more types of cookies that our third parties and service providers use:

Advertising Cookies: These cookies are set by third-party partners to deliver targeted ads to you based on your browsing activity. This could include services like Facebook, Google Ads, or other advertising networks.
Social Media and Other Third-Party Service Cookies: When you interact with social media sharing buttons or other embedded content (like Instagram feeds or YouTube videos), those platforms may set cookies on your device. These cookies enable features like sharing content and displaying customized content from those platforms.

For more information on how third-party providers use cookies, please refer to their individual privacy policies and cookie notices.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Please note that while your browser may allow you to transmit a “do not track” signal, like many websites, our Site is not designed to respond to such signals. To learn more about “do not track” signals, you can visit http://www.allaboutdnt.com/.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category	Categories of Recipients
Identifiers such as basic contact details and certain order and account information Personal information categories listed in the California Customer Records statute such as basic contact details and certain order and account information Commercial information such as order information, shopping information and customer support information Internet or other similar network activity, such as Usage Data Geolocation data such as locations determined by an IP address or other technical measures	Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers) Business and marketing partners Affiliates

Google Analytics

We use Google Analytics to help us understand how visitors interact with our website. Google Analytics is a web analytics service provided by Google, Inc. ("Google") that tracks and reports website traffic. Google Analytics uses cookies to collect data about your use of our website, such as pages viewed, time spent on the site, and your interactions with the site.

Data Collected by Google Analytics:

The information collected by Google Analytics is anonymized and does not personally identify you. Google Analytics collects data such as your IP address, browser type, operating system, referral URLs, and device information. This data is used to generate reports about site activity and to improve the functionality and user experience of our website.

Use of Data:

The data collected by Google Analytics helps us analyze trends, track user behavior, and monitor website performance. This allows us to make improvements to our site and tailor our content and services to better meet the needs of our visitors.

Opt-Out of Google Analytics:

If you prefer not to have your data collected by Google Analytics, you can opt out by installing the Google Analytics Opt-Out Browser Add-On. This will prevent Google Analytics from collecting data on your website visits. For more information on how to opt out, visit Google's Opt-Out Page.

Google’s Privacy Policy:

Google Analytics is governed by Google’s privacy policy, which you can review here.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Shopify and Third-Party Services

Our store is hosted on Shopify Inc. ("Shopify"), a third-party eCommerce platform that allows us to sell our products and services. When you use our store, Shopify collects and processes your personal information in accordance with their privacy policy, which you can review here.

Data Collection and Use:

When you place an order on our website, Shopify collects certain personal information, such as your name, address, email, and payment details, in order to complete your transaction. This information is used for purposes such as processing your order, managing customer accounts, and providing customer support. Shopify may also collect anonymized data for analytics and marketing purposes.

Payment Processing:

If you choose to complete a purchase using Shopify Payments or other third-party payment gateways, your payment information will be processed by those services. Shopify Payments and other payment processors are subject to their own privacy policies, which govern the handling of your payment details. We do not store or have access to your full payment information.

Cookies and Tracking:

Shopify uses cookies to improve the functionality of our website and to track your activities on our site. These cookies help us understand user behavior, preferences, and improve your shopping experience. By continuing to use our site, you consent to the use of cookies. You can manage or disable cookies through your browser settings.

Third-Party Apps:

We may also use third-party apps and services provided through the Shopify App Store. These third-party apps may collect and process your personal data according to their own privacy policies. Examples of these services include email marketing platforms, shipping providers, and other tools to enhance your shopping experience.

Third-Party Services:

Generally, third-party providers we work with will only collect, use, and disclose your information to the extent necessary to perform the services they offer to us.

However, certain third-party service providers, such as payment gateways and transaction processors, have their own privacy policies regarding the information we share with them for purchase-related transactions.

We encourage you to review their privacy policies to understand how your personal information will be managed by these providers.

Please note that some providers may be based in or have facilities in jurisdictions different from your own or ours. If you proceed with a transaction involving a third-party provider, your information may be subject to the laws of the jurisdiction(s) where the provider or its facilities are located. Additionally, the information you provide during a purchase may be transmitted and shared with third parties in other countries to provide services, including but not limited to transaction processing and fraud prevention.

Data Security and Compliance:

Shopify provides a secure shopping experience using SSL (Secure Socket Layer) encryption and complies with industry standards for data protection. We also comply with applicable data protection regulations, including CCPA (California Consumer Privacy Act), and ensure that your personal information is handled with the utmost care and security.

For more information about Shopify’s data practices, please refer to their privacy policy at https://www.shopify.com/legal/privacy.

Age Consent

By accessing this site, you affirm that you are of legal age in your state or province of residence, or that you are of the required age and have authorized any minor dependents under your care to use this site.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Data Deletion and Retention

You may request the deletion of your personal data, and we will take steps to comply with such requests as required by applicable law. However, please note that even after a deletion request, certain information may remain with us for the following reasons:

Legal and Regulatory Obligations: We may need to retain certain personal information to comply with legal, tax, or regulatory requirements. For example, we may need to retain information related to your past purchases for financial record keeping.
Backup and Archival Copies: Even after the deletion of your data from our active systems, some residual information may remain in backup systems or archives for a certain period due to the way our systems are structured. This is a common practice to ensure system recovery in the event of data loss or disaster recovery procedures.
Ongoing Transactions: If there is an ongoing transaction or legal matter (such as a pending return or dispute), we may retain some data until the matter is resolved.

We will take reasonable steps to delete or anonymize your personal data in accordance with our data retention policies, but please understand that it may not be immediately possible to delete all data from our systems.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete: You may have a right to request that we delete personal information we maintain about you.
Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hello@treesandhugs.com or contact us at 5000 Eldorado Pkwy, STE 150-179, Frisco, TX, 75033, US.

Cart