FAQs | Trees and Hugs
Yes! All our products are made from 100% GOTS (Global Organic Textile Standard) certified organic cotton. This means the cotton used is grown without synthetic pesticides or fertilizers, ensuring a healthier environment and a chemical-free product for you and your family.
Yes, our products are produced in a Fair Trade certified factory. This certification ensures that the workers involved in the production process are paid fair wages, work in safe conditions, and are treated
ethically.
To keep your organic cotton products soft and in great condition:
- Wash them in cold or lukewarm water with mild detergent.
- Avoid bleach and fabric softeners, as they can break down the fibers.
- Tumble dry on low heat or hang to dry.
- Iron on a low setting if necessary.
Refer to our Laundry care for detailed instructions for each product.
Currently our Products have the following certifications.
- GOTS
- Made in Fair trade certified factory.
With your help and support we are striving hard to be more sustainable.
We prioritize sustainability in our packaging. Our boxes are crafted from FSC-certified materials which means the materials are sourced from forests which have their biodiversity preserved, benefiting the local people and workers and ensuring the sustainability for the forests. Also they are fully recyclable.
Place the box in your recycling bin or drop it off at your local recycling center.
Please check with your local recycling guidelines for any specific requirements.
As founders, we’ve poured our hearts into every detail to create sheets that truly stand apart. We began with a deep commitment to sustainability, carefully selecting organic cotton that not only benefits the planet but also supports the well-being of everyone involved in its production. We researched every aspect the thread count, fine yarns, and the quality of the sateen 4-over-1 weave to ensure each sheet offers the perfect balance of softness, breathability, and durability. But we didn’t stop there. We paid close attention to every stitching detail, including Closed seams, to deliver a flawless, perfectly finished product. Every choice we made was guided by our passion to give you a sleep experience that’s not only luxurious but also crafted with care for both you and the world around us.
You can contact our customer service team via:
-Email: whisper@treesandhugs.com
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Read moreShipping & Return Policies
Yes, our delivery will need only 1-2 days for national shipping, and 3-4 days worldwide
All in-stock orders received by 12pm PST Monday to Thursday will be shipped out the same day. Orders received after 12pm PST Monday to Wednesday, will be shipped out the following day. Orders received after 12pm on Thursday, will be shipped out on Monday.
We guarantee that at the time of shipment that your product is free from defects in materials and workmanship, and that it will meet the specific requirements detailed on the lot specific datasheet provided with the product. Should you have a technical issue with a product, please contact our technical support services:
- Email: hi@ecomx.co
- Phone: 123-4567-89
If we determine that the product does not conform to the specifications outlined on the datasheet, then we will replace the product free of charge, or provide a full refund of the invoice price of the product.
We will consider taking the product back, subject to a 25% restocking fee on the items plus any shipping & handling charges. The customer is responsible for shipping charges to and from our place for both the returned product and the new replacement product. All returns must have prior authorization from us, and be shipped back to us within 7 working days of receipt of the items. Products must be returned in the same or equivalent packaging (ie. cold and insulated) as originally dispatched by us. Once the item is received by us, we will dispatch the replacement product.
All returns must have prior authorization from us, and are subject to a 25% restocking fee on the items plus any shipping & handling charges. Products must be shipped back to us within 7 working days of receipt of the items. Products must be returned in the same or equivalent packaging (ie. cold and insulated) as originally dispatched by us.
We guarantee that at the time of shipment that your product is free from defects in materials and workmanship. This warranty is in lieu of any other warranty expressed or implied, including but not limited to, any implied warranty of merchantability or fitness for a particular purpose. Please notify us within 24 hours of receipt of the product if your shipment is damaged. Unfortunately after this period or if the product was not stored as directed on the datasheet, we are unable to honor a warranty claim. If we determines that there was a defect in the product sold to you, we will replace the product free of charge, or provide a full refund of the invoice price of the product.